Important Insights From SuiteWorld 2019
As a Netsuite implementation consultant, we attend the biggest conferences in the industry. We do this not only to make sure we’re prominent in the community, but also to ensure that our offerings and practices are as cutting edge as ever, to gain insights on ways we can continue to improve your processes and, in turn, your bottom line. This year at SuiteWorld, there were some big takeaways and insights that we believe every business should understand in order to grow more than ever before in 2019 and beyond.
Growth Doesn’t Have to Be a Mystery
A lot of our customers come to us because they are looking to grow, looking for scalability in a way that is sustainable, repeatable, and doesn’t require a tremendous amount of time, effort, and resources to maintain. It seems too good to be true, that something like growth could come down to a few well-managed variables and the technology and partners in place to help you manage that regardless of how quickly you’re looking to scale, but if SuiteWorld taught us anything this year, it was exactly that. There is a blueprint for growth. If you’re trying to find yours, consider how your business is run in the following areas.
Visibility
We’re not talking about how visible you are to your ideal customer base (though, that matters, too). Instead, we’re talking about how visible your costs and inefficiencies are to you and your team. It’s hard to scale up if you’re inefficient, but often some of the biggest costs are sneaky, they creep up slowly, remaining unnoticed until its insurmountable, and some of the worst inefficiencies are so baked into the way your team is used to working that it’s difficult to pick them out, at first.
SuiteAnalytics can help explore data surrounding your business and shine a light on inefficiencies, processes that are leading to customer churn, and more. This data allows more visibility than ever before, with key dashboards and “real-time reporting” to keep you up to date, every single day.
Control
When it comes to growth, there are a lot of things you can control – and just as many things that you can’t. We know, we know, that’s a frightening prospect for many business owners, but it’s important to know. You can safeguard your business, but you can’t stop things like economic downturns, internal fraud, or trade agreements that play out on a global stage from happening. What you can do, is focus on creating an exceptional customer experience with the data, processes, and team you have. The best part of this part of the equation is: you have complete control over the customer experience.
From their first touchpoint with your business to repeat sales and beyond, you are in charge of how a customer feels when they interact with your business. By building an exceptional experience for your customers, you create loyalty and, even better, generate customers that become advocates for your business. But how do you keep that experience consistent, and know when a piece of the customer experience needs to be adjusted? NetSuite is the engine that makes it all possible, with tools like SuiteTax to streamline compliance.
Agility
The ability to adapt to an ever-changing business environment is important, now more than ever. Every time you turn around, things are moving faster and faster, and there’s no sign of things slowing down any time soon. It’s important to be able to identify and capitalize on business opportunities the minute they’re available. NetSuite makes this much easier, allows you to attack new marketing strategies, and reach new customers time and time again. With NetSuite and the right, business-minded partners to help you implement the exact solutions for your specific business needs, you can work smarter, utilizing the trends of a virtual workforce to create better margins, adapt more easily, and capture more opportunities.
Repeat
And of course, it’s not enough to go through these processes once and call it a day. Adapting, like seeking out and eliminating inefficiencies, understanding your business’ data, and creating an exceptional customer experience, are not “Set it and forget it” things. NetSuite takes the guesswork out of each of these steps so you can target the necessary action items, make them easily, and get back to scaling without missing a beat. Even better, it can grow with you. The power of the tools at your fingertips with the proper NetSuite implementation can help you continue to grow and thrive at any stage of your business, it’s all about following the Blueprint.
If you’re ready to create and implement your own blueprint for growth, give us a call. We’re ready to help.